Author Topic: รับสมัคร Customer Service and Complaint Handling : 1 อัตรา  (Read 1252 times)

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Offline Nick

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Customer Service and Complaint Handling : 1 อัตรา
 ลักษณะงาน   Customer Service and Complaint Handling are responsible for monitoring, understanding and trying to reduce the amount of customer complaints a company receives. Customer Service and Complaint Handling often oversee a team of customer service representatives and working alongside with Sales department.
- Improving the overall customer relationship
- Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly
- Resolving customers’ queries within agreed authority, investigating the cause of any complaints, gathering information from relevant sales and service teams
- Summarising any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence
- Maintaining customer related information systems for accurate record keeping
- Using complaint information to improve service and sales standards where appropriate
- Assist junior workers with more complex problems and reconcile data
- Providing oversight and guidance for managing high priority complaints
Skills

- Excellent interpersonal skills are also required when dealing with members of staff and customers
- Excellent analytical and creative problem solving skills.
- able to suggest new ways of working to employees and must possess an enthusiastic and motivational attitude
- Role involves working at a computer and monitoring statistics, candidates must be computer literate
- Excellent verbal and written English communication skills
- Able to prioritize workloads and meet deadlines
- First class interpersonal skills, able to communicate with a wide range of people
- Courteous yet assertive
- Trustworthy and reliable
- Organized and methodical
- High attention to detail
- Respect for customer and business confidentiality
 สวัสดิการ   ประกันสังคม  โบนัส  Health Insurance 
 เงินเดือน   20,001 - 30,000 บาท
 คุณสมบัติผู้สมัคร   ชาย หรือ หญิง   อายุ 23 ปี ขึ้นไป
    วุฒิการศึกษา ปริญญาตรี
    ประสบการณ์ 2 ปีขึ้นไป
    
1.   Bachelor's degree or higher
2.   Excellent verbal and written English communication skills
3.   Knowledge of customer service principles and practices
4.   Role involves working at a computer and monitoring statistics, candidates must be computer literat
5.   Goal oriented,confident and positive attitude
 สถานที่ปฏิบัติงาน   ตามที่อยู่บริษัท
 วิธีการสมัครงาน    ส่งใบสมัครทางอีเมล์
 
    
บริษัทเชียงใหม่ลานนาบิซิเนสเซอร์วิสจำกัด
 สาขา      
 ประเภทธุรกิจ   อื่นๆ   
 ปีที่ก่อตั้ง   ก่อตั้งเมื่อ : พ.ศ. 2548   จำนวนพนักงาน : 100 - 200 คน
 ลักษณะธุรกิจ   Business Outsourcing 
 ที่อยู่   92/1 อาคารแอร์พอร์ตบิซิเนสพาร์ก ชั้น 6 ถ.มหิดล ต.หายยา อ.เมือง 
 เบอร์โทรศัพท์   053-904748   แฟกซ์ :  053-904750
 อีเมล์    mo@clbs.co.th
 เว็บไซต์    www.clbs.co.th/jobs
 ติดต่อคุณ   CLBS LTD. ตำแหน่ง n/a


 
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